Toll-free: 3008-3088
Free standard shipping on orders over $99
Estimated to be delivered on 12/01/2022 - 15/10/2022.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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客户可以每周 7 天、每天 24 小时通过电话联系 HPE 支持部门,记录支持事件。响应时间取决于所涵盖产品的服务级别。
15 分钟 24x7 增强响应(关键和基本服务级别)对于严重程度为 1 的关键事件,HPE 旨在让客户联系产品专家或在 15 分钟内回电给客户。
对于所有其他事件,HPE 可能会让客户联系产品专家或在一小时内回电给客户。
2小时标准响应(基础服务级别)
对于基本服务协议所涵盖的产品的呼叫,HPE 应在覆盖时间内提供来自产品专家的 2 小时电话响应。
专家在线聊天:客户可以与专业技术资源发起在线聊天,以提出问题、获得帮助或一般技术指导。提供专家在线聊天,以便客户可以快速获得有关其 HPE 产品的技术问题的答案。
需要详细回答的复杂问题可能会根据需要提升为支持事件。专家在线聊天仅限于英语,并在服务覆盖范围内可用。
专家论坛响应:客户可以在 HPE 社区论坛中发布问题或讨论产品使用情况。对于 HPE 支持服务涵盖的产品,HPE 产品专家将在两个工作日内回复官方 HPE 社区论坛中提出的任何未解决的问题。
当帖子提出应通过标准支持流程解决的问题时,HPE 要求创建正式的支持事件并遵循标准 HPE 事件管理流程。
专业技术资源响应仅限于英语,并且要求用户在 HPE 支持中心注册并拥有链接的服务协议。
有关详细信息,请参阅 hpe.com/services/expertchat 或联系您当地的 HPE 销售代表。
HPE 致力于针对客户针对下述主题领域提出的问题和咨询提供一般技术指导,这些问题和咨询与 HPE Tech Care 涵盖的客户产品的操作和管理有关。
一般技术指导可通过电话、网络和聊天沟通渠道获得,并受服务协议的服务覆盖期限限制,并将被视为非关键事件。
一般技术指导可通过电话、网络和聊天沟通渠道获得,并受服务协议的服务覆盖期限限制,并将被视为 3 级严重程度事件。
当与下面详述/描述的主题相关时,HPE 会确定知识文档、视频和知识库文章来协助解决提出的主题。
对于 HPE InfoSight 支持的 HPE 产品(列表见以下链接),HPE 为 HPE InfoSight 的设置、配置和使用提供支持和建议。
此外,对于那些连接的产品,HPE 扩展了一般技术指导,包括 HPE InfoSight 分析以及提供的警报和建议。
对于配置的 HPE 产品,HPE 会根据要求协助客户了解 HPE InfoSight 提供的问题、警报和信息。
当分析提供 HPE InfoSight 工作负载洞察中包含的建议时,HPE 可以根据一般技术指导提供分析、建议和一般最佳行动的资格。
有关 HPE InfoSight、设备覆盖范围和功能的更多信息,请访问 infosight.hpe.com
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Milancelos | Donec pretium egestas sapien et mollis |
Pellentesque | Sedcus faucibus an sullamcorper mattis drostique des commodo pharetras |
Proin Molestie | Pellentesque diam dolor elementum etos lobortis des mollis |
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